Return Policy Returns are accepted within 14 days of receiving the order. 

Returns are accepted within 14 days of receiving the order. Due to the nature of our silk products, items must be unused and in their original condition and packaging.

At SECRET COVER, all our products are carefully prepared, inspected, and packaged to ensure the highest quality.

Inspection Upon Delivery

Customers are allowed to inspect their order upon delivery before accepting it.

Please make sure to check the product carefully for any visible damage, defect, or incorrect item at the time of delivery.

No Returns After Delivery

Once the order has been received and accepted by the customer, no returns or exchanges will be accepted.

Due to the nature of our products, especially our silk bedding and sleep products, we cannot accept products that have been used, opened, washed, or slept on, even for a short period of time.

This policy is in place to maintain the highest hygiene and quality standards for all our customers.

Damaged or Incorrect Items

If your order has a manufacturing defect or you received an incorrect item, please report it immediately upon delivery before accepting the order.

Our team will review the issue and provide the appropriate solution.

Personalized Products

All personalized products, including products customized with a customer's name, are non-returnable and non-exchangeable.

By accepting the order, the customer confirms that they have inspected the product and are satisfied with its condition.